To unsubscribe from our mailing list please update your contact preferences via the My Account section.

Alternatively, you can use one of the following methods to contact us

Online: Contact Us Form
Email: info@bramblecrest.com
Postal address: BDP Imports Ltd, Hangar 9 East, Aston Down Business Park, Stroud, Gloucestershire, England GL6 8GA.

BDP Imports Ltd is the controller for the personal information we process, unless otherwise stated. Our registered details are: BDP Imports Ltd, company number 04031966, Midway House Herrick Way, Staverton Technology Park, Staverton, Cheltenham, Gloucestershire, England, GL51 6TQ.

Processing Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• where we need to perform the contract we are about to enter into or have entered into with you
• where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
• where we need to comply with a legal obligation

We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

BDP Imports Ltd is the controller for the personal information we process, unless otherwise stated. Our registered details are: BDP Imports Ltd, company number 04031966, Midway House Herrick Way, Staverton Technology Park, Staverton, Cheltenham, Gloucestershire, England, GL51 6TQ. 

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data are set out below.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data are set out below.

Google Analytics Tracking

We have enabled the following Google Analytics advertising features:

• Remarketing with Google Analytics
• Google Display Network Impression Reporting
• Google Analytics Demographics and Interest Reporting
• Integrated services that require Google Analytics to collect data for advertising purposes, including the collection of data via advertising cookies and identifiers.

This allows reports to be created that contain information on the age, gender and interests of site visitors. This data comes from interest-related advertising by Google and from visitor data from third-party providers. This data cannot be assigned to a specific person. You can disable this feature at any time from your Google Account ad preferences or opt-out of Google Analytics collecting your information as described in the “Opt-out of data collection” section.

Using Google Analytics we may share with Google the following:

Google Signals Data Collection

Our website utilises Google Signals, an advanced feature of Google Analytics, to enhance our understanding of user interactions and provide additional functionalities. With Google Signals enabled, Google Analytics collects data concerning website traffic and information obtained through standard Google Analytics implementation. This data is utilised to offer enhanced features and insights, without directly identifying individuals in Google Analytics reporting.

 Google Signals enables the collection of visitation information, which is correlated with Google's data from signed-in user accounts for Personalised advertising purposes. This data may include end-user location, search history, YouTube history, and data from partner websites of Google. By enabling Personalised Ads, you acknowledge adherence to Google's Advertising Features Policy and recognise the necessity of privacy disclosures and your consent for such data association. You have the right to access and delete this data via My Activity.

Note: Enabling Google Signals by giving consent to Personalised Ads, Google enhances data collection for deeper insights into your behaviour and facilitates audience sharing. If you prefer not to have your data collected for Google Signals, please opt out by adjusting your browser settings accordingly and disable Personalised Ads.

Data Collection Policy Acknowledged

Our website leverages User-ID and user-provided data collection to improve measurement accuracy and unlock additional capabilities in conjunction with Google Analytics and Google Ads integration.

User-ID Collection

The User-ID feature allows us to assign unique identifiers to our website and app users, enabling cross-session and cross-device behaviour tracking. Each User-ID is treated as a separate user by Google Analytics, ensuring more precise user counts and comprehensive insights into user interactions. Learn more about Google's measurement of activity across platforms with User-ID

User-Provided Data Collection

This feature enriches user and conversion measurement by providing detailed audience data. Improved conversion tracking and audience sharing necessitate linked advertising accounts and activated Ads Personalisation within our Google Analytics property. User-Provided Data Collection supplements existing Google Analytics data by enabling the transmission of consented, hashed customer data to Google Analytics in a privacy-compliant manner. Learn more about Google's User-provided data collection

Granular Location and Device Data Collection

Our website collects metadata concerning the city-level location and specific device attributes of our website and app visitors to support location and device-based functionalities as well as to improve our services in certain regions based on analysis and performance gathered with Google Analytics.

Default collection of region and country-level metadata is conducted for all traffic to support regional privacy policies and region-based Analytics settings. Further details regarding device and location data collection settings are available.

Advanced Settings for Ads Personalisation

Our website collects data for ads personalisation purposes alongside measurement, in connection with features such as Google Signals, User ID, ads integrations, and data sharing with Google. Disabling Ads Personalisation affects existing shared audience lists and prevents the sharing of new users via audience lists. Learn more.

Remarketing

We also use re-marketing technologies by Google & Facebook Advertising to market our website throughout the Internet. These companies may use cookies or similar technologies on your browser to collect or receive information from our website and other websites to provide measurement services and ad targeting.

Facebook and Google provide detailed information on the scope, type, purpose and further processing of your data on their websites. You can opt out of the collection and use of information for ad targeting by following:

Facebook: Settings > Ads > Ad Settings
Google Analytics: Google Analytics Opt-out Add-on Tool
Google Ads: Ads Settings > Ads Personalisation
Here you will also find further information on your rights and setting options to protect your privacy.

Privacy policy of Facebook: https://www.facebook.com/about/privacy
Google’s privacy policy: https://www.google.com/intl/en/policies/privacy

Links to other websites

Our websites contain links to websites owned by other companies and organisations. This privacy notice does not cover how those other websites process your information, and we therefore urge you to review their privacy policies.

Our main business function is distributing garden furniture and accessories to registered stockists. We hold and process names and contact details of individuals acting in their capacity as representatives of their organisations. The legal basis for processing this data is established in contractual obligation as per article 6, paragraph 1 B of the General Data Protection Regulation.

We provide a delivery service on behalf of selected stockists and in that capacity, we receive and process consumer information across the business, including names, contact details and delivery information. In these instances, we are identified as the data processer and the legal basis for processing this data is established in contractual obligation as per article 6, paragraph 1 B of the General Data Protection Regulation.

Other Contracts

In instances where interactions relate to suppliers, contracts, buildings management, IT services etc., the legal basis for processing this data is based on legitimate interests as per article 6, paragraph 1 F of the General Data Protection Regulation.

To unsubscribe from our mailing list please update your contact preferences via the My Account section.

Alternatively, you can use one of the following methods to contact us

Online: Contact Us Form
Email: info@bramblecrest.com
Postal address: BDP Imports Ltd, Hangar 9 East, Aston Down Business Park, Stroud, Gloucestershire, England GL6 8GA.

When your contact preferences are updated to unsubscribe from our mailing list, all personal information is automatically deleted.

Subscription

What We Need

We will not share your information with any third parties for the purposes of direct marketing unless you have specifically asked us to do so.

Phone Calls

When you call our main phone number (01285 760974), we collect Calling Line Identification (CLI) information. This is the phone number you are calling from (if it’s not withheld). We hold a log of the phone number, date, time and duration of the call, but do not audio-record the call itself. We hold this information for 180 days.

We use this information to understand the demand for our services and to improve how we operate. We may also use the number to call you back if you have asked us to do so; if your call drops, or if there is a problem with the line. We don’t audio record any calls, but we might make notes.

The legal basis for processing this data is established in consent as per article 6, paragraph 1 A of the General Data Protection Regulation.

We also hold statistical information about the calls we receive for a number of years, but this does not contain any personal or identification data.

Social Media

If you send us a private or direct message via social media, it will be stored by us for two years. It will not be shared directly with any other organisations.

We see this information and decide how we manage it on a case by case basis. For example, if you send a message via social media that needs a response from us, we may process it in our internal system as an enquiry or a complaint.
The legal basis for processing this data is based on legitimate interest as per article 6, paragraph 1 F of the General Data Protection Regulation.

We also retain statistical information on our social media interaction to help us monitor and improve our communications, but this does not contain any personal or identification data.

Emailing

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government guidance on email security. Most webmail such as Gmail and Hotmail use TLS by default.

We also monitor any emails sent to us, including file attachments, for viruses or malicious software. You must ensure that any email you send to us is within the bounds of the law.

When you email us, you have given consent for us to use the information you have supplied only for the purpose you have supplied it for. Due to the ambiguous nature of email content and to ensure we comply with UK legislation, we retain these communications after they have been processed.

For example, if you email our customer services with a request for us to change a delivery address, you are giving consent for us to:

• Email you back regarding your order and its delivery
• Use your address to deliver your order

The legal basis for processing this data is based on consent as per article 6, paragraph 1 A of the General Data Protection Regulation.

We meet visitors at our premises, including:

• external training providers;
• job applicants;
• suppliers; and
• tradespeople
• We ask all visitors to sign in and out at reception, this information is retained for up to 90 days.
  
  Closed-circuit television (CCTV) operates outside the buildings for security purposes. The information is viewed by us on a live feed and we hold this information for 10 days.
  
  The purpose for processing this information is for security and safety reasons. The legal basis we rely on to process your personal data is article 6, paragraph 1 F of the General Data Protection Regulation, which allows us to process personal data when it’s necessary for the purposes of our legitimate interests.
  
  We have Wi-Fi on site for the use of visitors and we can provide you with the address and password on request. We record the device address and will automatically allocate you an IP address whilst on site. We also log traffic information in the form of sites visited, duration and date sent/received.
  
  We don’t ask you to agree to terms, just to the fact that we have no responsibility or control over your use of the internet while you are on site, and we don’t ask you to provide any of your information to get this service.
  
  The purpose for processing this information is to provide you with access to the internet whilst visiting our site. The legal basis we rely on to process your personal data is article 6, paragraph 1 F of the General Data Protection Regulation, which allows us to process personal data when it’s necessary for the purposes of our legitimate interests.

We will use all the information you provide during the recruitment process to progress your application with a view to offering you an employment contract with us, or to fulfil legal or regulatory requirements if necessary.

We do not collect more information than we need to fulfil our stated purposes and will not keep it longer than necessary. The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for, but it may affect your application if you don’t.

We will not share any of the information you provide with any third parties for marketing purposes.

The legal basis we rely on for processing your personal data is article 6, paragraph 1 B of the General Data Protection Regulation, which relates to processing necessary to perform a contract or to take steps at your request, before entering a contract. The legal basis we rely on to process any information you provide as part of your application which is special category data, such as health, religious or ethnic information is article 9 paragraph 2 B of the General Data Protection Regulation, which also relates to our obligations in employment and the safeguarding of your fundamental rights and article 9 paragraph 2 H for assessing your work capacity as an employee. Also, Schedule 1 (part 1, part 2 A and part 2 B) of the Data Protection Act 2018 which relates to processing for employment; the assessment of your working capacity and preventative or occupational medicine.

Application Stage

We use several third-party websites to advertise available job opportunities and we receive information from several recruitment companies. Please review their privacy policy to see how they manager your data.

If you use one of these third-party services, we will receive your name, email address, the contents of your form and any files you submit. We keep this information for two years.

The legal basis for processing this data is based on consent as per article 6, paragraph 1 A of the General Data Protection Regulation.

Shortlisting

Our hiring managers shortlist applications for interview based on the information you provide. You may also be asked to provide equal opportunities information. This is not mandatory. Any information you provide will be used to produce and monitor equal opportunities statistics only and if you don’t provide it, it won’t affect your application. Equal opportunities information wont available to any staff outside our recruitment team in a way that can identify you.

The legal basis for processing this data is based on legitimate interests as per article 6, paragraph 1 F of the General Data Protection Regulation.

Assessments

We may ask you to participate in assessment tests or occupational personality profile questionnaires; attend an interview; or a combination of these. Information will be generated by you and by us. For example, you might complete a written test, or we might take interview notes. This information is held by us.

The legal basis for processing this data is based on legitimate interests as per article 6, paragraph 1 F of the General Data Protection Regulation.

We’ll also ask you about previous experience, education, referees and for answers to questions relevant to the role. Our recruitment team will have access to all this information.

If you are unsuccessful after assessment for the role, we may ask if you would like your details retained in our talent pool. If you say yes, we would proactively contact you should any further suitable vacancies arise. The legal basis for processing this data is based on consent as per article 6, paragraph 1 A of the General Data Protection Regulation.

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

Your right of access

You have the right to ask us for copies of your personal information. This right always applies, however there are some exemptions, which means you may not always receive all the information we process. You can read more about this right on the Information Commissioner’s Office website

Your Right to Erasure

You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right on the Information Commissioner’s Office website.

Your Right to Restriction of Processing

You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right on the Information Commissioner’s Office website.

Your right to object to processing

You have the right to object to the processing of your information in certain circumstances. You can read more about this right on the Information Commissioner’s Office website

Your right to data portability

This only applies to information you have given us directly. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under contract and the processing is automated. You can read more about this right on the Information Commissioner’s Office website.

Contact us using the details below if you wish to exercise any of these rights and please be aware we may request additional information by return email or letter. You are not required to pay a charge for exercising your rights. We have one month to respond to you.

Information requests

To contact us about the data we hold please one of the following options:

Alternatively, you can use one of the following methods to contact us

Online: Contact Us Form
Email: info@bramblecrest.com
Postal address: BDP Imports Ltd, Hangar 9 East, Aston Down Business Park, Stroud, Gloucestershire, England GL6 8GA.

When we receive a request from you, we’ll set up an electronic case file containing the details of your request. This normally includes your contact details and any other information you have given us. We’ll also store on this case file a copy of the information that falls within the scope of your request.

If you are making a request about your personal data or are acting on behalf of someone making such a request, then we’ll ask for information to satisfy us of your identity. If it’s relevant, we’ll also ask for information to show you have authority to act on someone else’s behalf.

We’ll use the information supplied to us to process your information request and check on the level of service we provide.

If the request is about information we have received from another organisation – regarding a complaint, for example – we’ll routinely consult the organisation(s) concerned to seek their view on disclosure of the material.

In this instance our purpose for processing your personal data is so we can fulfil your information request to us. The legal basis for this is article 6, paragraph 1 C of the General Data Protection Regulation, which relates to processing necessary to comply with a legal obligation to which we are subject.

We will retain the information supplied by yourself as part of this information request for up to 2 years.